Where We Ship: Domestic Delivery Across the USA
At Aquatica, we proudly offer nationwide shipping across all 50 states, including Alaska, Hawaii, Puerto Rico, and other U.S. territories. Whether you're located in the lower 48 states or in one of our remote areas, we ensure timely delivery of your luxurious bathroom products, such as bathtubs , hot tubs , and bathroom furniture .
Curbside Delivery: Reliable, Safe, and Secure
Due to the size and weight of many of our products, we provide curbside delivery. Our carriers will drop off your order at the end of your driveway or another accessible location outside your home. Please note, this service does not include setup, assembly, or packaging removal.
- Inspection on Arrival: Once your product arrives, be sure to inspect it for any damage and note them on the delivery receipt. If there are any issues, you can refuse the delivery by marking “Refused due to damages” on the receipt.
- Delivery Times: Our deliveries are made Monday through Friday, between 9:00 AM and 6:00 PM. A signature will be required at the time of delivery to ensure safe receipt of your products.
Why We Don’t Offer “Free Shipping”
Due to the weight and bulkiness of many of our products, shipping requires specialized handling, crating, and freight services, which is why we do not offer free shipping. Here’s why our shipping costs are worth it:
- High-Quality Packaging: We use full-deck pallets and solid plywood crates with an armored steel hinge system to ensure maximum protection during shipping. Our products are also cushioned with honeycomb carton packaging and rigid foam.
- Experienced Logistics Team: Our logistics team consists of professionals who are dedicated to ensuring your order arrives safely and on time. Whether you’ve purchased custom products or standard items, we take extra care with every delivery.
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Delivery Fees and Freight Charges
For information on shipping and freight charges:
- Call us at: +1866-973-3559
- Email us: sales@aquaticausa.com
- Live Chat
We also offer the option to select your preferred delivery date. If you need to schedule a specific delivery window, contact us at least two weeks in advance via customerservice@aquaticagroup.com. We’ll do our best to meet your needs.
Pre-Installation Tips for a Smooth Setup
Installing your bathtub or hot tub yourself? Here are a few helpful pre-installation tips:
Safety First: Always consult a professional if you're unsure about electrical or plumbing requirements. Make sure your home’s voltage can handle the needs of your bathtub or hot tub and hire an electrician or plumber if needed.
Measure Before You Order: Accurate measurements are crucial! Ensure that the space where your bathtub or hot tub will be installed is large enough to accommodate it. Don’t forget to measure doorways and hallways to confirm the product can be moved into the installation area.
Check Technical Specifications: Review the product’s technical documentation for detailed installation instructions and space requirements.
